Frequently Asked Questions

Project FAQs

How can we help you?

General & Onboarding

What type of businesses does GlobecSys typically work with?

We work with SMBs, mid-market companies, and Fortune 500 enterprises across B2C and B2B sectors. Our clients typically seek scalable, integrated commerce stacks with omnichannel capabilities.

Do I need to already use BigCommerce to work with GlobecSys?

Not at all. We help businesses migrate from Shopify, Magento, WooCommerce, and even custom platforms to BigCommerce, offering turnkey support.

How does the onboarding process work?

We begin with a technical discovery session, identify your architecture needs, and match you with the right combination of in-house engineers and vetted partner consultants.

Do you offer free consultations?

Yes. Initial scoping consultations are free and help determine project fit, timelines, and required third-party integrations.

What industries do you specialize in?

While we are industry-agnostic, we have strong experience in retail, manufacturing, health & wellness, and wholesale distribution.

Can you help if I already have some integrations in place?

Absolutely. We audit, optimize, and extend existing integrations, ensuring performance and architectural consistency.

BigCommerce Development

What’s your approach to building BigCommerce storefronts?

We offer both traditional Stencil-based themes and headless builds using Next.js. Our approach is composable, SEO-friendly, and performance-driven.

Can you create custom checkout flows?

Yes. We specialize in custom B2B checkout logic, gated pricing, purchase orders, tax exemption, and payment terms.

Do you develop custom apps or BigCommerce plugins?

We build private apps for integrations or backend logic, as well as public apps where reusable functionality is needed across merchants.

Is your code optimized for performance and SEO?

Yes. Our headless stacks are optimized for Core Web Vitals, and we use technical SEO best practices across routing, schema, and metadata.

Can you integrate third-party CMS platforms?

We integrate CMSs like Contentful, Sanity, and WordPress for content-rich stores and headless experiences.

Do you handle mobile optimization?

Absolutely. Every build is fully responsive and optimized for mobile-first experiences and fast loading.

Integrations & APIs

What systems can you integrate with BigCommerce?

We integrate ERPs (NetSuite, QuickBooks), CRMs (HubSpot, Salesforce), PIMs, CMSs, OMSs, WMSs, payment gateways, and more via RESTful and GraphQL APIs.

Can you build custom middleware?

Yes. We use high-performance D language libraries to build secure, async-capable integration services when existing middleware isn’t sufficient.

How do you handle ERP integrations like NetSuite?

We use a mix of Celigo, API connectors, or custom services to sync inventory, orders, pricing, and customer data bidirectionally.

Do you support real-time sync or batch jobs?

Both. We tailor sync frequency to your business needs—real-time for high-frequency transactions or scheduled syncs for reporting and accounting.

What if my system has no open API?

We’ve developed custom connectors and proxy layers for legacy systems, flat file transfers, and EDI-based workflows.

Can you integrate with multiple systems simultaneously?

Yes. We design orchestration flows that coordinate data across multiple back-office systems and ensure transactional consistency.

Migrations & Architecture

Do you offer full platform migrations?

Yes. We provide structured migrations from Shopify, Magento, WooCommerce, and custom stacks to BigCommerce with data integrity and SEO preservation.

How do you ensure no downtime during migration?

We use parallel staging environments, DNS routing plans, and time-based data syncs to ensure seamless cutover.

Can you replicate my current site design or UX?

Yes. We can recreate or modernize your UI using headless architecture while preserving your brand identity and user experience.

What happens to customer accounts and order history?

We migrate customers, orders, product metadata, and analytics using secure scripts or APIs, preserving relationships and logins.

Is SEO retained post-migration?

Yes. We maintain URL structures, 301 redirects, canonical tags, and metadata. Our goal is to avoid ranking loss entirely.

Can you architect a future-proof system from scratch?

Yes. We specialize in greenfield builds with microservice backends, scalable frontends, and integration-ready foundations.

Security, Support & Open Source

How secure is your integration work?

Very. We implement tokenized authentication, encrypted channels, and least-privilege access protocols across all services. We also leverage botan for cryptographic routines.

Do you provide support and maintenance?

Yes. We offer ongoing support contracts for bug fixes, security patches, and performance monitoring, as well as on-demand development retainers.

Are your open-source libraries used in client projects?

Where appropriate, yes. Libraries like libasync, vibe.0, and memutils form the basis of our high-performance custom integrations.

Can we contribute to your open-source tools?

Absolutely. All contributions are welcome via GitHub (https://github.com/etcimon), subject to code review and license compatibility.

Do you comply with PCI, GDPR, and other standards?

Yes. We follow best practices for PCI-DSS, GDPR, CCPA, and other compliance frameworks relevant to commerce data handling.

Is GlobecSys a good fit for enterprise clients?

Yes. We’ve worked with Fortune 500-level complexity, offering custom development, API governance, and cloud-native infrastructure support.

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